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Member Customer Service

Get assistance or answers to your questions about your benefits.

Member Customer Service

Health Benefit Plans

Toll-Free: 1-866-616-7216
Hours: Monday - Thursday: 8:00 AM to 5:00 PM EST 
Friday: 9:00 AM to 5:00 PM

Reimbursement Accounts

Local: 585-273-8980
Toll-Free: 1-800-327-7130
Hours: Monday - Thursday: 8:00 AM to 5:00 PM EST
Friday: 9:00 AM to 5:00 PM

COBRA/Premium Billing

Toll-Free: 1-800-828-0078
Hours: Monday - Thursday: 8:00 AM to 5:00 PM EST
Friday: 9:00 AM to 5:00 PM

 

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