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Member Customer Service

Get assistance or answers to your questions about your benefits.

Member Customer Service

Reimbursement Accounts

Local: 585-273-8980
Toll-Free: 1-800-327-7130
Hours: Monday - Thursday: 8:00 AM to 5:00 PM EST
Friday: 9:00 AM to 5:00 PM

Email: [email protected]

For authentication purposes: When emailing an inquiry, please include the account holder's name and the last four digits of the social security number (do not include the full social security number).

COBRA/Premium Billing

Toll-Free: 1-800-828-0078
Hours: Monday - Thursday: 8:00 AM to 5:00 PM EST
Friday: 9:00 AM to 5:00 PM

Email: [email protected]

For authentication purposes: When emailing an inquiry, please include the account holder's name and date of birth.

 

If you have any questions or comments, please email the corresponding address listed above.

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