Skip to main content

Member Customer Service

Get assistance or answers to your questions about your benefits.

Member Customer Service

Health Benefit Plans

Toll-Free: 1-866-616-7216
Hours: Monday - Thursday: 8:00 AM to 5:00 PM EST 
Friday: 9:00 AM to 5:00 PM

Reimbursement Accounts

Local: 585-273-8980
Toll-Free: 1-800-327-7130
Hours: Monday - Thursday: 8:00 AM to 5:00 PM EST
Friday: 9:00 AM to 5:00 PM

COBRA/Premium Billing

Toll-Free: 1-800-828-0078
Hours: Monday - Thursday: 8:00 AM to 5:00 PM EST
Friday: 9:00 AM to 5:00 PM

Pharmacy

Toll-Free: 1-800-499-1275
Pharmacy Queue: 1033

Hours: Monday - Thursday: 8:00 AM to 5:00 PM EST
Friday: 9:00 AM to 5:00 PM

If you have any questions or comments, please complete the form below.

Become Part of the Solution

Our vision supports the idea that employees are our greatest asset. We invite you to learn more about what it means to be part of the team.

Get To Know Us