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Health Savings Account (HSA) FAQ

HSAs are like personal savings accounts, but the money in them is used to pay for eligible health care expenses. You -- not your employer or insurance company -- own and control the money in your HSA. One benefit of an HSA is that the money you deposit into the account is not taxed.

You can request a distribution, or reimbursement, through your online member account directly to your bank account at no charge, or you can complete a distribution form for a check. Please note, there is a $10.00 fee for checks.

You can locate the distribution request form here.

If this is your first time logging in to the online member portal, please click here for detailed instructions on how to set up your account.

Once you are logged in to your online account, hover over your name in the upper right corner and select Login Information. Click on the Change Password option to update your password.

When you are attempting to log in to the member portal, select Forgot Username? or Forgot Password? and enter the requested information. Your username will display, and you will be prompted to create a new password. Please note: the username/password reset is only accessible if you have previously created unique login credentials and answered security questions.

You can have your online account unlocked by contacting our dedicated Customer Service Department Monday - Thursday 8:00 AM to 5:00 PM (EST) or Friday 9:00 AM to 5:00 PM (EST) by calling either the telephone number on the back of your LBS Health Spending Card or 1-800-327-7130. You may also request your account be unlocked by emailing us at [email protected]

NOTE: Please know there is risk with sending your personal information through unsecure or unencrypted email. There is a risk that unencrypted email could be intercepted during transmission and your personal information could be viewed without your permission. If you include personal information in an unencrypted email you send to Lifetime Benefit Solutions, Inc. (LBS) and the information were to be intercepted or viewed, LBS would have no way to know that this has happened and would not be responsible for any unauthorized access of your information. Unauthorized access could result in misuse, fraud or other harmful effects. Your internet service provider may have access to the information in an unencrypted email and may retain it in their systems.

Once you are logged in to your online account, hover over your name in the upper right corner and select Banking\Cards. Under the Bank Accounts section, select Add Bank Account to enter your banking information and link your accounts.

Once you are logged in to your online account, hover over your name in the upper right corner and select Banking\Cards. Under the Bank Accounts section, select View/Update to enter your updated information.

You can reach a dedicated Customer Service Representative Monday - Thursday 8:00 AM to 5:00 PM (EST) or Friday 9:00 AM to 5:00 PM (EST) by calling either the telephone number on the back of your LBS Health Spending Card or 1-800-327-7130.

Yes. You can send your question via e-mail to [email protected]

NOTE: Please know there is risk with sending your personal information through unsecure or unencrypted email. There is a risk that unencrypted email could be intercepted during transmission and your personal information could be viewed without your permission. If you include personal information in an unencrypted email you send to Lifetime Benefit Solutions, Inc. (LBS) and the information were to be intercepted or viewed, LBS would have no way to know that this has happened and would not be responsible for any unauthorized access of your information. Unauthorized access could result in misuse, fraud or other harmful effects. Your internet service provider may have access to the information in an unencrypted email and may retain it in their systems.

Yes. The renewal process for LBS Health Spending Cards can begin up to 2 months before the current card expiration date for active accounts.

Yes. You should always keep your expired LBS Health Spending Card until a new one has been issued and activated.

You should receive your new set of two (2) new LBS Health Spending Cards within 10 to 14 business days.