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Dependent Care Flexible Spending Account (FSA) FAQ

This is an employee benefit plan that helps members pay for the care of a qualifying dependent as defined by Internal Revenue Service (IRS) regulations. This account helps you save money on daycare expenses for dependent children and adults so you are able to work.

Qualifying dependents include children under age 13 whom you claim as a dependent on your federal income taxes (special rules apply for divorced parents), a disabled spouse, and any other dependent you claim on your taxes who resides with you and is physically or mentally disabled.

Eligible dependent care services include:

  • Before and after school care programs
  • Full day care for non-school age children
  • Preschool and pre-K
  • Day camp programs

Services not considered eligible under Dependent Care FSAs include:

  • Kindergarten tuition
  • Virtual care
  • Overnight camps
  • Extracurricular activities (e.g., dance, little league, etc.)
  • Dependent medical expenses

You can file a claim via your online member portal, the LBS Health Spending mobile app, and by fax or mail.

For information on how to log in to your online member account or mobile app for the first time, visit: https://www.lifetimebenefitsolutions.com/start

For mailed or faxed claims, you can obtain a Reimbursement Request Form here. The address and fax number can be found on the claim form and are also listed below.

Lifetime Benefit Solutions
Claims Department
PO Box 211126
Eagan, MN 55121
Fax: (877) 256-7228

If this is your first time logging in to the online member portal, please click here for detailed instructions on how to set up your account.

Once you are logged in to your online account, hover over your name in the upper right corner and select Login Information. Click on the Change Password option to update your password.

When you are attempting to log in to the member portal, select Forgot Username? or Forgot Password?, and enter the requested information. Your username will display, and you will be prompted to create a new password. Please note: the username/password reset is only accessible if you have previously created unique login credentials and answered security questions.

You can have your online account unlocked by contacting our dedicated Customer Service Department Monday - Thursday 8:00 AM to 5:00 PM (EST) or Friday 9:00 AM to 5:00 PM (EST) by calling either the telephone number on the back of your LBS Health Spending Card or 1-800-327-7130. You may also request your account be unlocked by emailing us at [email protected]

NOTE: Please know there is risk with sending your personal information through unsecure or unencrypted email. There is a risk that unencrypted email could be intercepted during transmission and your personal information could be viewed without your permission. If you include personal information in an unencrypted email you send to Lifetime Benefit Solutions, Inc. (LBS) and the information were to be intercepted or viewed, LBS would have no way to know that this has happened and would not be responsible for any unauthorized access of your information. Unauthorized access could result in misuse, fraud or other harmful effects. Your internet service provider may have access to the information in an unencrypted email and may retain it in their systems.

You can obtain a Dependent Care FSA claim form from our website, LifetimeBenefitSolutions.com, or from the online member portal.

From the website:

  • Click on the Members tab at the top of the screen
  • Select Forms under the Resources section
  • Under Spending Accounts, click View All Forms
  • Under the FSA section, select Dependent Care Account - Reimbursement Request

From the member portal:

  • Click on the Tools & Support tab
  • Under the Documents & Forms section, select Dependent Care Reimbursement Request Form

Yes. You can submit dependent care claims for future dates on a claim form that is completed by the dependent care provider, as long as the amounts are the same for each date. The claims will be reimbursed as funds become available in your account and when the date of service has passed.

Once you are logged in to your online account, hover over your name in the upper right corner and select Banking\Cards. Under the Bank Accounts section, select Add Bank Account to enter your banking information and link your accounts.

Once you are logged in to your online account, hover over your name in the upper right corner and select Banking\Cards. Under the Bank Accounts section, select View/Update to enter your updated information.

You can fax your claim form to (800)480-4892 or (877)256-7228.

You can email your claim form to [email protected]

NOTE: Please know there is risk with sending your personal information through unsecure or unencrypted email. There is a risk that unencrypted email could be intercepted during transmission and your personal information could be viewed without your permission. If you include personal information in an unencrypted email you send to Lifetime Benefit Solutions, Inc. (LBS) and the information were to be intercepted or viewed, LBS would have no way to know that this has happened and would not be responsible for any unauthorized access of your information. Unauthorized access could result in misuse, fraud or other harmful effects. Your internet service provider may have access to the information in an unencrypted email and may retain it in their systems.

You can mail a claim form to:

Lifetime Benefit Solutions
Claims Department
PO Box 211126
Eagan, MN 55121
Fax: (877) 256-7228

You can reach a dedicated Customer Service Representative Monday - Thursday 8:00 AM to 5:00 PM (EST) or Friday 9:00 AM to 5:00 PM (EST) by calling either telephone number on the back of your LBS Health Spending Card or 1-800-327-7130.

Yes. You can send your question via email to [email protected]

NOTE: Please know there is risk with sending your personal information through unsecure or unencrypted email. There is a risk that unencrypted email could be intercepted during transmission and your personal information could be viewed without your permission. If you include personal information in an unencrypted email you send to Lifetime Benefit Solutions, Inc. (LBS) and the information were to be intercepted or viewed, LBS would have no way to know that this has happened and would not be responsible for any unauthorized access of your information. Unauthorized access could result in misuse, fraud or other harmful effects. Your internet service provider may have access to the information in an unencrypted email and may retain it in their systems.

Yes. The renewal process for LBS Health Spending Cards can begin up to 2 months before the current card expiration date for active accounts.

Yes. You should always keep your LBS Health Spending Card until a new one has been issued and activated.

You should receive your set of two (2) new LBS Health Spending Cards within 10 to 14 business days.

Your claim will be processed within seven (7) business days. Once processed, the claim will be reimbursed in the next scheduled reimbursement funding process that occurs each week.

To learn about "Requests for Information", please visit our FAQs for RFIs here.